OUR POLICIES

GENERAL

A consultation form is to be filled out before your appointment.

 

Please come alone to your appointment, we do not allow friends or children. Our room is not child friendly, nor does it have the space for any extra bodies aside from the practitioner and client. You will be refused treatment if you do not come alone. We only accept plus 1's if you require extra assistance for medical reasons.

 

It is advisable to wear a mask to your appointment as you may need to wait in reception prior to your booking.

BOOKING

ALL bookings are to be made online, bookings are not taken via the phone or messages. Once you have booked you will receive confirmation and reminder emails but make sure you add the date to your diary so you don’t forget! You will need to create an account to manage your booking. There are no up-front fees for booking however, a card is required to secure your booking.

PAYMENTS

Payment for service:

Your full payment for service is to be paid immediately after your appointment. If you are paying with cash then please bring the correct amount. We also accept card. We do not accept bank transfer or Paypal as payment after the service.

CANCELLATION/ LATENESS

Please arrive on time to your appointment!

 

We have a 15-minute late grace period for your appointment. If you are up to 15 minutes late it will mean less treatment time but full payment for the service is still required. If you are over 15 minutes late then your appointment would need to be rescheduled or cancelled.

 

No cancellations or changes allowed within 2 days of the appointment. Cancellations within 2 days or missing your appointment will result in a fee equal to 50.00% of the booking.


If in the event you need to reschedule your appointment, please do it at least 48 hours prior to your appointment to avoid any charges. As we are aware things can happen, you are given ‘one reschedule grace’ whereby you can make one reschedule and not be charged a fee (please contact us to do so if you need). The cancellation fee will then be taken should you reschedule an appointment more than once.

If you ‘no-show’ to your appointment you will be charged the cost of the full service. Please notify us if you are unable to attend your appointment.

SKINCARE PROTOCOLS

For better results we encourage you to prep your skin for at least 14 days leading up to your appointment. To discuss the best way to prep, send us a message.

We advise that you come to the appointment with a fresh clean face so we can assess your skin. 

In order to see improvements to your skin we advise you create a routine at home as well as coming for regular treatments. If you would like help creating a skincare routine then we would suggest booking a consultation before any other treatment.

 

Pre-Treatment protocols:

 

  • If you are going on/have been on holiday within two weeks of your appointment please contact us

  • Avoid using any AHA’s, BHA’s, PHA’s, Sulfur, Benzoyl Peroxide or Retinol for at least

5 days prior to your appointment (7 days for peel or needling)

  • Avoid using any abrasive tools or scrubs on your skin

  • Avoid wearing makeup to your appointment

  • Avoid sun beds/tanning salons for at least 14 days prior to your appointment.

  • Avoid using any fake tanning products

Post-Treatment protocols

  • Avoid touching your face or applying makeup for up to 24 hours after your facial.

  • Use a minimum of SPF30 on your face daily.

  • Avoid having dermabrasion, chemical peels or any needling treatments for at least 2 weeks after your appointment.

  • Avoid any exercise or heat treatments for 24 hours after your appointment.

  • No waxing, hair removal or bleaching for up to 3 days.

  • Avoid any heat, UV, self-tanning or sunbed exposure for 24 hours after your facial.

  • Do not exfoliate for up to 3 days after your booking.

The therapist will discuss an aftercare plan tailored to you at your appointment.

REFER 5 FRIENDS

Refer 5 friends to get a free appointment from us.

All of the 5 friends that you refer must have completed their booking in order for you to qualify for the free appointment.

This cannot be used in conjunction with any other offer.

BE NICE AND RESPECTFUL

To make your experience with us a little more comfortable for yourself and the therapist please always be polite and respectful. We have the right to cancel your appointment should we feel threatened or ill-treated. Let's make it a chilled environment for everyone!

If you are unable to attend your appointment please inform us right away via text, phone call or email. As a small business communication between ourselves and clients is super important to us, please keep us updated if anything changes. We hate no-shows!

REFUNDS

We do not issue refunds for any treatments.

FEEDBACK

Should you have any feedback about our policies or our services, we'd be happy to hear them! Send us a message via our contact page.

COVID-19

You must fill out your skincare consultation prior to your treatment. Failure to do so may result in your appointment being cancelled. We ask that you answer all questions honestly and to the best of your knowledge.

 

We ask that you attend your appointment with a face mask and where it when leaving. We have disposable masks available for purchase at £2. You are not required to wear a mask during a facial treatment.

 

Upon entry you are required to sanitise your hands.

 

If you are suffering from COVID-19 related symptoms then your appointment will need to be rescheduled. You will be refused treatment if you were to breach this policy.

 

The treatment room will be disinfected in between each appointment and the therapist will be wearing adequate PPE. As government guidelines may change, our policy is also subject to change so be sure to always check before you book!

SMIZE FRIDAY

Live from 26.11.2021 - 30.11.2021, SMIZE FRIDAY offers cannot be used in conjunction with other offers.

Treatment courses are to be paid upfront and this can be using via visa debit/credit card, paypal or Klarna.

This offer will expire after 6 months, treatment plans must be begin within this time frame.

This offer is non-refundable.