OUR POLICIES

By booking with Smize & Glow LTD you are agreeing to the following policies:

 

GENERAL

 

  • All new clients are to start off with a skin consultation prior to having treatments

  • Treatments will be provided based on suitability which will be assessed during consultation

  • A consultation form is to be filled out before your appointment.

  • Please come alone to your appointment, we do not allow friends or children. Our room is not child friendly, nor does it have the space for any extra bodies aside from the practitioner and client. You may be refused treatment if you do not come alone. We only accept plus 1's if you require extra assistance for medical reasons

  • It is advisable to wear a mask to your appointment as you may need to wait in reception prior to your booking

BOOKING YOUR APPOINTMENT

  • ALL bookings are to be made online via the booking system

  • A £25 deposit is required for your appointments

  • Once you have booked you will receive confirmation and reminder emails but make sure you add the date to your diary too

  • We do not accept bank transfer as deposits for service

PAYMENT FOR SERVICE

  • The remainder of service is required after treatment

  • Cash is accepted, however, please ensure you have the correct amount

  • Visa Card, Visa Debit Card, Mastercard, Maestro, American Express, Google Pay and Apple Pay are accepted

  • Klarna is also accepted for package services only

  • Paypal and bank transfer is not accepted as payment for service

RESCHEDULES, CANCELLATIONS, LATENESS

  • In the event that you need to cancel or reschedule please do it at least 48 hours prior to avoid any charges

  • Cancellations that occur within 48 hours of your appointment will result in loss of the deposit

  • If you ‘no-show’ to your appointment you will lose your deposit. Please notify us if you are unable to attend your appointment

  • In the event you need to reschedule your appointment you will be given 1 grace reschedule in which your deposit will go towards, should you need to reschedule more than once then your deposit will be lose and another is required to rebook

  • As the full time is required for treatment based on specific protocols, your appointment will need to be rescheduled or cancelled should you be 15 minutes late, in which the cancellation/reschedule policy applies

COURSES

  • Payment for courses is required up front and can be paid via cash, card or Klarna

  • No discounts or offers can be used in conjunction with the courses of treatments unless there are offers available

  • If you have booked a course of treatments and need to reschedule within 48 hours of your appointment the appointment will then be forfeited

  • Cancellations of treatment courses are not allowed as refunds will not be given for the remainder of the course

  • You will be given a recommended skincare routine to maintain while having the courses, if this is not followed, results may not show for which Smize & Glow LTD is not responsible for

REFER 5 FRIENDS 

  • Refer 5 friends to get a free appointment from us

  • All of the 5 friends that you refer must have completed their booking in order for you to qualify for the free appointment

  • This cannot be used in conjunction with any other offer

BE NICE AND RESPECTFUL

  • To make your experience with us a little more comfortable for yourself and the therapist please always be polite and respectful

  • We have the right to cancel your appointment should we feel threatened or ill-treated

  • If you are unable to attend your appointment please inform us right away via text, phone call or email. As a small business communication between ourselves and clients is super important to us, please keep us updated if anything changes. We hate no-shows!

COVID-19

  • You must fill out your skincare consultation prior to your treatment. We ask that you answer all questions honestly and to the best of your knowledge

  • Upon entry you are required to sanitise your hands

  • If you are suffering from COVID-19 related symptoms then your appointment will need to be rescheduled. You will be refused treatment if you were to breach this policy

  • The treatment room will be disinfected in between each appointment and the therapist will be wearing adequate PPE

  • As government guidelines may change, our policy is also subject to change so be sure to always check before you book

REFUNDS

  • No refunds are given for any treatment

FEEDBACK

 

  • Should you have any feedback about our policies or our services, we'd be happy to hear them! Send us a message via our contact page