OUR POLICIES

GENERAL

A consent form is to be filled out before your appointment.


Please come alone to your appointment, we do not allow friends or children. Our beauty room is not child friendly and we will not be liable if anything was to happen to your guest. You will be refused treatment if you do not come alone. We only accept plus 1's if you require extra assistance for medical reasons.


Your booking will not be secured until a deposit of £15 has been received.

We aim to get back to all your messages within 24 hours and during business hours!

BOOKING

If you wish to make a booking this can be done via our “Services” page. If there is anything you wish to discuss before making your appointment then head over to our contact us page. 

A deposit of £15 is taken at confirmation of booking and can be done so using your card or via Paypal.


If you cancel your appointment within 48 hours then your deposit will not be refunded. You now have a  4 week window in which you can rebook with your deposit still going towards your new appointment, if you do not reschedule within this time frame then the deposit will be lost.


If you need to cancel please notify us ASAP!

PAYMENTS

Deposits:

A deposit of £15 is required in order to secure your booking. This will be take upon booking and can be done using your card details or Paypal. The deposit will not be refunded if you were to cancel your booking within 48 hours of your appointment or no show.

Payment for service:

Your full payment for service is to be paid immediately after your appointment. If you are paying with cash then please bring the correct amount. We also accept card. We do not accept bank transfer or Paypal as payment after the service.

CANCELLATION/ LATENESS

Please arrive on time to your appointment! Not too early and please, do not be late! 


We have a 15 minute late grace period for your appointments.


 If you are up to 15 minute late it will mean less treatment time but full payment for the service is still required.


If you are over 15 minutes late then your appointment would need to be rescheduled or cancelled. If you wish to reschedule it must be done within 4 weeks for your deposit to still apply to your new appointment. If no booking is rescheduled within this time frame then it will result in you losing your deposit!

Please notify us ASAP if you are running late/ wish to cancel/ reschedule.


Should you wish to cancel within 48 hours of your appointment without rescheduling then you will lose your deposit.

SKINCARE PROTOCOLS

Please check the treatment page to see what contradictions may affect the treatment.

For better results we encourage you to prep your skin for at least 14 days leading up to your appointment. To discuss the best way to prep, send us a message.

We advise that you come to the appointment with a fresh clean face so we can assess your skin. 

In order to see improvements to your skin we advise you create a routine at home as well as coming for regular treatments. If you would like help creating a skincare routine then we would suggest booking a consultation before any other treatment.

The following aftercare instructions should be followed to allow your skin to heal:

  • Avoid touching your face or applying makeup for up to 24 hours after your facial.

  • Use a minimum of SPF30 on your face daily.

  • Avoid having dermabrasion, chemical peels or any needling treatments for at least 2 weeks after your appointment.

  • Avoid any exercise or heat treatments for 24 hours after your appointment.

  • No waxing, hair removal or bleaching for up to 3 days.

  • Avoid any heat, UV, self-tanning or sunbed exposure for 24 hours after your facial.

  • Do not exfoliate for up to 3 days after your booking.

The therapist will discuss an aftercare plan tailored to you at your appointment.

Christmas promotional offers

Cannot be used in conjuction with any other offers.

Bookings must be made before the expiry date.

Get 15% off your next appointment - Must be booked by April 2020. If for any reason you need to  reschedule your appointment you can do so within the 4 week transfer window in which the offer will still apply to. If a further reschedule is required then you will be unable to redeem the offer. If the appointment is cancelled you will be charged a cancellation fee of 20% the treatment price and the offer will no longer be redeemable. Your card details will be required in order to receive this offer.

All About Christmas Quizzes - You must claim your price by April 2020. If for any reason you need to change your appointment the 4 week transfer window is still open to you, however only 1 reschedule is allowed. If a further reschedule is required then you will be unable to redeem the prize.

BIRTHDAY GIRL

Get 15% off any booking when it's your birthday.

This cannot be used in conjunction with any other offer.

You must provide us with proof in order for the discount to be valid.

REFER 5 FRIENDS

Refer 5 friends to get a free appointment from us.

All of the 5 friends that you refer must have completed their booking in order for you to qualify for the free appointment.

This cannot be used in conjunction with any other offer.

BE NICE AND RESPECTFUL

To make your experience with us a little more comfortable for yourself and the therapist please always be polite and respectful. We have the right to cancel your appointment should we feel threatened or ill-treated. Let's make it a chilled environment for everyone!

REFUNDS

Deposits are non-refundable if your appointment is cancelled within 48 hours of your booking. Your deposit is transferable to another appointment should you reschedule within 14 days.

An allergy is the body's immune system overreacting to a harmless substance, which is out of our control so we will not refund should this occur.

We do not issue refunds for any treatments.

GLOW GIFT

You can now purchase e-Gift Cards using our Glow Gift page. There is a minimum charge of £10 - £200 for each card. There is no expiry date. The Glow Gift can be used with any discount and offer. Can only be used with appointments at current, will be updating to use with the shop products very soon.

COVID-19

We have made some adjustments regarding COVID-19. Please head over to our COVID-19 Policy page to have a read.

FEEDBACK

Should you have any feedback about our policies or our services, we'd be happy to hear them! Send us a message via our contact page.